Warranty
The warranty for your product varies depending on product model. You may find the applicable warranty for your product via the product detail webpage, in your product documentation or by contacting our support team.
Browse by Brand/Product Line below to find your specific policy. If you are unsure which policy to use for your enterprise product you can browse all flash or HDD products.
Brand / Product Line
Region/Country
SanDisk Limited Warranty for Ultrastar and SanDisk DC SSD Products
(see separate Western Digital Limited Warranty for Ultrastar HDD Products)
SanDisk warrants that the SSD Product (“Product”), when properly used and installed in conformance with SanDisk’s specifications for such Product, will be free from defects in materials and workmanship and will substantially conform to SanDisk specifications for such Product during the Warranty Period.
What does this limited warranty cover?
This Limited Warranty applies to new Ultrastar and SanDisk DC SSDs (“Product”) purchased from an authorized dealer by the original purchaser for normal use and not for resale.
How long does limited warranty coverage last?
SanDisk warranties for SSD Products last for different periods of time and are limited by the useful life of the flash media used for the Product. To determine the warranty time period for your specific Product, please visit www.sandisk.com. The warranty for the product will expire on the earlier of (i) the date when the flash media has reached one-percent (1%) of its remaining life or (ii) the expiration of the time period associated with the Product. You may determine the remaining useful life of the flash media by using the “SMART” feature (E9) (“Lifetime Remaining Percentage”) of the Drive Manager software. Drive Manager software is available as a free download from SanDisk. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of
purchase, the limited warranty period will be measured from the date of sale from SanDisk to the authorized distributor
My Product has failed, now what?
If you are having trouble with a Product, before seeking limited warranty service, first follow the troubleshooting procedures that SanDisk or your reseller/distributor provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate SanDisk Call Center listed at https://shop.sandisk.com/support. You must return the covered Product using approved packaging to our logistics center. Packaging guidelines can be found at: https://shop.sandisk.com/support/store/packaging-instructions. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the Product prior to its return.
What will SanDisk do?
SanDisk will replace the Product with a functionally equivalent replacement Product, transportation prepaid. SanDisk may replace your Product with a product that was previouslyused, repaired and tested to meet SanDisk specifications. You receive title to the replaced Product at delivery to the carrier at the SanDisk shipping point and SanDisk retains titleto the returned Product. You are responsible for importation of the replaced Product, if applicable. SanDisk will not return the original drive to end users; therefore, the end user is responsible for moving data to another media before returning. Data Recovery is not covered under this warranty and is not part of the warranty returns process. SanDisk warrants that the replaced Products are covered for the remainder of the original Product warranty or 90 days, whichever is greater.
What does this limited warranty not cover?
The limited warranty does not cover damage resulting from misuse, accident, negligence, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond Product specifications, improper maintenance, or failure caused by a product for which SanDisk is not responsible. There is no warranty of uninterrupted or error-free operation or defects in design. There is no warranty for loss or damage of data—you must regularly back up the data stored on your Product to a separate storage product. There is no warranty for Product with removed or altered identification labels. There is no warranty for any software related to or associated with the Product, including without limitation, software drivers, tools, or applications and all software is provided AS IS. SANDISK DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. SANDISK IS NOT RESPONSIBLE FOR RETURNING TO YOU PRODUCT WHICH IS NOT COVERED BY THIS LIMITED WARRANTY.
How is our liability limited?
SANDISK AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. SANDISK RESERVES THE RIGHT TO MODIFY THESE WARRANTY TERMS AT ANY TIME.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
CALIFORNIA RESIDENTS ONLY: The warranty period begins on the original date of delivery.
SanDisk (“G-Technology”) Limited Warranty for G-Technology® Flash Products
(see separate Western Digital Limited Warranty for G-Technology® HDD Products)
This Limited Warranty applies to new G-Technology® flash storage products purchased from an authorized G-Technology dealer by the original purchaser for normal use and not for resale. G-Technology warrants that a covered product is free from defects in materials and workmanship, with the exceptions stated below.
This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a fixed period from date of purchase, depending on when and where it was originally purchased. To determine the warranty specifically for your G-Technology product, visit https://shop.sandisk.com/support. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale by G-Technology to the authorized distributor.
The limited warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which G-Technology is not responsible. There is no warranty of uninterrupted or error-free operation. There is no warranty for loss of data—you must regularly back up the data stored on your product to a separate storage product. There is no warranty for product with removed or altered identification labels. G-TECHNOLOGY DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. G-Technology is not responsible for returning to you product that is not under warranty.
If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that G-Technology or your reseller provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization and ship-to address by contacting the appropriate G-Technology Call Center listed at https://shop.sandisk.com/support. You must return the covered product using approved packaging to our logistics center. Packaging guidelines can be found at https://shop.sandisk.com/support. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.
G-Technology will replace the drive with a functionally equivalent replacement product, transportation prepaid. G-Technology may replace your product with a product that was previously used, repaired and tested to meet G-Technology specifications. You receive title to the replacement product at delivery to the carrier at G-Technology shipping point. You are responsible for importation of the replacement product, if applicable. G-Technology will not return the original drive; therefore, you are responsible for moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. G-Technology warrants that replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.
G-TECHNOLOGY AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY); 2) LOSS OF OR DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
CALIFORNIA RESIDENTS ONLY: The warranty period begins on the original date of delivery.
SanDisk Limited Warranty For Western Digital And WD Brand Flash Products
(see separate Western Digital Limited Warranty For Western Digital And WD Brand HDD Products)
SanDisk ("SanDisk") values your business and always attempts to provide you the very best of service.
No limited warranty is provided by SanDisk unless your Western Digital or WD brand Flash Product ("Product") was purchased from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining service. No warranty service is provided unless the Product is returned to an authorized return center in the region (warranty regions are identified as Canada, U.S.A., Latin America, Europe, Middle East, Africa, Asia Pacific, India and Thailand) where the Product was first shipped by SanDisk, which may have regional specific warranty implications.
If your Product was purchased as a component integrated within a system by a system manufacturer, no limited warranty is provided by SanDisk. Please contact the place of purchase or the system manufacturer directly for warranty service.
Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies SanDisk's preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
Warranty
SanDisk warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to SanDisk’s specifications. The limited warranty period for solid state drive (SSD) Products expires at the earlier of: (a) the term of your warranty period; or (b) when the SSD exceeds its endurance limit(s) (see SSD specifications). Please note, it is possible for a SSD Product to be used under conditions which cause the media to wear out (and the warranty to expire) prior to the expiration of the stated time period in the warranty period, as specified in the applicable endurance specification. Please refer to this link to determine the term of your warranty period https://support-en.sandisk.com/app/answers/detailweb/a_id/2 The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional SanDisk return center where the Product was first shipped by SanDisk. SanDisk may at its discretion make extended warranties available for purchase. SanDisk shall have no liability for any Product returned if SanDisk determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with SanDisk specifications and instructions, (iii) not used for its intended function, or (iv) stolen from SanDisk, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before SanDisk receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at https://support-en.sandisk.com), accident or mishandling while in the possession of someone other than SanDisk.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASIONALLY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM SANDISK.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, SanDisk limits its liability to replacement of the Product or supply of equivalent or better Product.
This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is SanDisk’s sole manufacturer's warranty and is applicable only to Products sold as new.
Obtaining Service
SanDisk values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at https://support-en.sandisk.com. If the answer is not available or, if you prefer, please contact SanDisk at the applicable telephone numbers listed in the following link: https://www.sandisk.com/support/international-phone-numbers
If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at https://support-en.sandisk.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim under this warranty, SanDisk or the dealer from whom you originally purchased the Product determines that your claim is valid, SanDisk or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.
Your original box and packaging materials should be kept for storing or shipping your SanDisk Product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via https://support-en.sandisk.com.
SanDisk Technologies, Inc.
951 Sandisk Drive
Milpitas, California 95035
949-672-7000
support@sandisk.com
No Product may be returned directly to SanDisk without first contacting SanDisk for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product. If upon inspection of your returned Product SanDisk suspects fraud or deems such Product to be counterfeit, SanDisk may, in its sole discretion, confiscate such Product or take such other actions as it deems necessary. To request an RMA, please click here.
Embargoed countries ineligible for RMA services
Current US governmental regulations prevent us from doing business with customers in the following countries and regions
| North Korea | Iran |
| Crimea (region) | Sudan |
| Cuba | Syria |
If your country is not in the embargoed list and you cannot create an RMA, please contact a Western Digital distributor in that country for product replacement. For a complete list authorized distributors worldwide, please see our list of authorized distributors.
SanDisk's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to SanDisk's specification for the particular Product.
Limitation of Remedies
YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.
SanDisk may elect which remedy or combination of remedies to provide in its sole discretion. SanDisk shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. SanDisk's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. SanDisk's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.
Limitation of Damages
SANDISK'S ENTIRE LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES EVEN IF SanDisk CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE PRODUCT AND YOUR EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
No Consequential or Other Damages
NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, SANDISK WILL NOT BE LIABLE WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF RECORDED DATA, INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS ARISING FROM A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT LIABILITY FOR BODILY INJURY OF A PERSON.
IN THE UNITED STATES, SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
CALIFORNIA RESIDENTS ONLY: The warranty period begins on the original date of delivery.
Your Use of the Product
SanDisk will have no liability for any Product returned if SanDisk determines that:
- The product was stolen from SanDisk.
- The asserted defect:
- is not present,
- cannot reasonably be fixed because of damage occurring when the Product is in the possession of someone other than SanDisk, or
- is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external covers (unless authorized to do so by Western Digital or an authorized Service Center)), accident or mishandling while in the possession of someone other than SanDisk.
- The Product was not sold to you as new.
- The product was not used in accordance with Western Digital specifications and instructions.
- The product was not used for its intended function (for example, desktop drives used in an Enterprise environment).
Additional Limitations on Warranty
Western Digital's warranty does not cover Products which have been received improperly packaged, altered, or physically damaged. Products will be inspected upon receipt. Here are some examples of products that Western Digital will not accept for warranty claim:
Packaging
- Improperly packaged
- Non-qualified shipping container
Alterations
- Counterfeit label(s)
- Customer added jumper wires
- Incorrect PCBA/HDA pair
- Labels have been switched:
- True Western Digital label on non-Western Digital drive
- True Western Digital label on different capacity Western Digital Drive
- Labels exhibit tampering
- Label missing standard printing such as UL or capacity
- Missing barcode or top cover label
- No tape seal – (non-authorized data recovery sticker)
- Serial number on top cover does not match barcode on end
- Western Digital labels or breather filter holes obscured by customer applied stickers
Damage
- Broken pins on connector
- Connector(s) are damaged, cracked, missing or broken
- Cracked components on the circuit board
- Dented base casting
- Torn or punctured tape seal
- Dented top cover
- Deep scratch
- Loose, damaged, or missing screws
- Lifted or punctured servo clock hole (SCSI)
- Missing servo clock hole (SCSI)
- Missing PCBA (Circuit Board)
- Obscured breather filter holes
- Punctured at servo writer access port
- Punctured inspect pivot seal
- Scratch exposing copper trace
- Stripped mounting hole threads
If an alphabetic character appears after the Product date code (example: 05 Apr 99 X), the Product has been re-certified and may not be subject to the terms of SanDisk's warranty as it applies only to products sold as new.
Warranty Policy
Retail Kits that are assembled and branded by Western Digital, along with internal drives sold as "Component Drives" (internal hard drives that SanDisk sold and specifically did not package as part of a Western Digital assembled and branded retail kit), come with a limited warranty. Depending on the type of sales transaction, product warranty may differ from the general warranty information listed herein.
For a full list of Western Digital or WD brand Flash Product Limited Warranty Periods please visit SanDisk Warranty Periods
Note:
The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller and extends only for the period of time set forth in the Product documentation.
Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. To verify the warranty of your Product and update your purchase date (if required), please use our online Warranty Status Check service. In the United States, some states do not allow limitations on how long implied warranties last, so the above limitation may not apply to you.
Please refer to your Product manual for a statement of your limited warranty. A Product manual can be obtained from your authorized distributor or reseller or the SanDisk web site.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE OF THE SANDISK LIMITED WARRANTY. SANDISK DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN THE UNITED STATES, SOME STATES DO NOT ALLOW THE EXCLUSION OF THE IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Recertified Products
SanDisk recertified products may consist of customer return units and may be repaired. All products are tested and determined to meet SanDisk's stringent quality standards before they are sold as recertified. Please note that some recertified items may have marks, scratches, or other slight signs of wear.
Recertified product purchases made on the SanDisk Store website:
- Carry a manufacturer's limited warranty of 12 months.
Commercial Product Warranty Policy
Limited Warranty for Western Digital® and SanDisk® Commercial Hardware Flash-based Drive Products
PLEASE CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE PURCHASING, OPENING, OR OTHERWISE USING THE PRODUCT MANUFACTURED BY SANDISK TECHNOLOGIES, INC. (“MANUFACTURER”). YOUR USE OF THE PRODUCT CONSTITUTES AGREEMENT WITH THE TERMS AND CONDITIONS OF THIS LIMITED WARRANTY STATEMENT (“AGREEMENT”). IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT USE THE PRODUCT.
A. Warranty Information
1. This warranty ("Warranty") is provided by SanDisk Technologies, Inc. and its applicable subsidiaries (collectively, "Manufacturer"), is non-transferable, and applies only to the Commercial Hardware Drive Products identified in the Table in Section F below (each, a "Product"). The Warranty is provided solely to the original end user purchaser of this Product (“Customer”).
2. This Warranty does not cover purchases of the Products from a Reseller by a party who is not intending to be the end user of the product. The warranty and support for that product must be initiated by the distributing or reselling party from which the purchase was made ("Reseller") on that party’s behalf.
3. This Warranty does not cover counterfeit, fake, or grey market products. Manufacturer will not provide any support for any Products (i) that Manufacturer has not transported (or authorized for transport) into the country of sale and/or (ii) that are not sold through authorized channels.
4. Each Product is intended only for commercial use and should not be used by consumers or households. This Warranty does not cover any personal non-commercial use of the Product. If you have purchased this product from an authorized retail outlet for personal non-commercial use, please refer to the applicable provisions in the retail warranty for the Product found at https://www.sandisk.com/warranty.
5. If Customer’s Product includes separate standalone software programs provided by Manufacturer (e.g. SSD Dashboard), the use of those programs is governed by the end user license agreement accompanying that program and not this Agreement.
B. Warranty Period Technical Support Information
1. Any technical support issues or warranty claims for the Products should be processed through the party from whom Customer purchased the Product.
2. If the Product in question is embedded or pre-installed into a third-party device or computer system, Customer should contact the manufacturer of record for the third-party product for primary technical support and warranty claims.
3. If Customer purchased this product directly from Manufacturer, then Customer may seek technical support by contacting Customer Service within the Warranty Period by email at support@SanDisk.com or at the telephone number for Customer’s region found at https://www.sandisk.com/support/international-phone-numbers. Such technical support shall only address errors which are solely attributable to the manufacture of the Product.
C. Warranty Terms
1. Manufacturer warrants to Customer that this Product, excluding content and/or software (if applicable) supplied with or within the Product, will, during the applicable Warranty Period (as defined below) specified below under normal use conditions, (a) be free from material defects in material or workmanship and, (b) will materially conform to Manufacturer's published product Specifications (as defined below). A Product will be considered to have a material defect or to be materially defective only if such Product does not meet the stated design lifetime (up to the applicable Warranty Period) and is returned to the appropriate location within the Warranty Period and subject to applicable performance threshold information contained in the Product's datasheet (as produced or provided by Manufacturer).
“Specifications” shall mean operational elements, features, reliability characteristics and functional design specifications for a Product stated in the Product specifications (i.e., documents labeled as “specification” or “data sheet” and such Product’s qualification report).
2. This Warranty does not cover any damage to this Product which results from accident, abuse, misuse, natural or personal disaster, improper installation, the presence of a third party product within a computer system, or any unauthorized disassembly, repair or modification. It is possible for a Product to be used under conditions which cause the media to wear out (and the Warranty to expire) prior to the expiration of the stated time period in the Warranty Period, as specified in the applicable endurance specification.
3. In the event of a conflict between the terms of this Agreement and any existing valid set of warranty terms between Customer and Manufacturer, the terms between Customer and Manufacturer shall take precedence over this Agreement. However, this Agreement shall take precedence over the preprinted terms on all Customer forms including, but not limited to, purchase orders issued by Customer.
D. Warranty Claims
1. To make a warranty claim, Customer may either (a) contact the Reseller within the Warranty Period and provide proof of purchase and the returning party's original purchase status (showing date, place of purchase and name of the Reseller as applicable) and product name, type and number or (b) receive a RMA number from Manufacturer and follow Manufacturer’s warranty return procedures. Only the Customer is entitled to exercise the Warranty, and such Customer must return the Product following the guidelines listed by Reseller and/or Manufacturer, including a detailed statement of the problem sufficient to readily reproduce the problem. Manufacturer reserves the right, at its discretion, to direct the Customer to return products through the Reseller.
2. A return may be required to another country other than the country in which the Customer is located and/or purchased the Product.
3. If Customer purchased the Product directly from Manufacturer and believes that it fails to comply with the warranty, then Customer will abide by Manufacturer’s then-current Return Material Authorization (“RMA”) process and Customer shall request an RMA number from Customer Service upon presenting a summary of the defect. Manufacturer will then issue an RMA number to Customer, together with instructions on shipping to Manufacturer the Product believed by Customer to be defective. Customer will return any such Product believed to be defective in an appropriate container, which will conspicuously bear the RMA number Customer obtains from Manufacturer prior to return. Products returned to Manufacturer under this section, and any repaired or replaced Products under this Exhibit, will be delivered to and from Manufacturer at Manufacturer’s expense and risk. Manufacturer (or a contractor of Manufacturer) shall assess the Product and, upon finding a defect, process the return at Manufacturer’s sole expense. If Manufacturer determines that a defect does not exist in such Product, Customer will reimburse Manufacturer for all expenses associated with the return of such Product. Products improperly labelled, packaged or shipped may result in a voiding of the warranty for that Product. Manufacturer is not responsible for damage incurred during shipping to our RMA receiving locations.
4. Manufacturer may elect to repair or replace any non-conforming Product. Such replacement will be made with a new or reconditioned Product of equal or greater functionality as the returned Product. If Manufacturer is not able to repair or replace the non-conforming Product, or if such options are not commercially reasonable, then Manufacturer shall provide Customer a credit for the non-conforming Product. The value of the credit shall be, at Manufacturer’s discretion, either (a) the replacement value of the non-conforming Product or (b) the purchase value of the non-conforming Product, prorated for the length of the warranty term during which Customer was denied use of the Product. An obsolete or discontinued product may be replaced with the same Product or, if a replacement is not available, a Product having similar function and capacity. Customer’s remedy under this section may be conditioned on Manufacturer’s requirement that the Product be physically returned.
5. Manufacturer is not responsible for any loss or damage to data as part of the RMA process. Customer understands that Manufacturer may have inadvertent access to the data on the returned Product during the RMA process. In order to protect sensitive data from disclosure, Manufacturer recommends deletion of as much sensitive data from the Product as technically possible before sending the Product for RMA processing. If it is not the case that all data is or can be removed, the Customer shall indemnify, defend and hold harmless Manufacturer and the Reseller for any possible liability associated with the potential presence in the returned Product of sensitive and/or personal data, regardless of whether this data relates to the Customer or any other third party.
6. Manufacturer shall not be liable for (a) any incidental, indirect, special, exemplary, punitive or consequential damages, including but not limited to loss of profits and/or loss of data, other loss, damage or expense directly or indirectly arising from any defect or inability to use the Product or poor performance, either separately or in combination with other equipment, regardless of whether Manufacturer or the Customer has been advised of the possibility of such damages, nor (b) any amounts in the aggregate in excess of the purchase price paid for the applicable Product(s). Manufacturer is not liable for and does not cover under this Warranty, any costs associated with servicing, testing and/or the installation of Western Digital® or SanDisk® products, including the Product. This Warranty sets forth the entire liability and obligations of Manufacturer with respect to defects, breach of warranty, data loss or any other failure to perform or meet the Specifications associated with any Products.
7. Manufacturer products, including the Product, must not be used in applications where a failure or malfunction of the Product may threaten life or result in an injury, loss of property or damage to the environment, including without limitation, as critical components in aviation, automotive, nuclear, medical or life support systems (or any other form of ultra-hazardous applications) ("Critical Applications"), and under no circumstances shall Manufacturer have any Warranty or other obligations arising from any such Product uses. Without derogating from the above, unless specifically designated as such by Manufacturer in the Product Specifications, the Products are not designed or intended for use in automotive systems or applications. NOTWITHSTANDING ANYTHING TO THE CONTRARY, AS PRODUCTS HAVE VARIED FAILURE RATES AND A LIMITED USEFUL LIFE PERIOD WITH ENDURANCE LIMITS, THE RESPONSIBILITY FOR THE DESIGN, MANUFACTURING AND ADEQUATE TESTING OF CUSTOMER'S APPLICATIONS, SYSTEMS AND DEVICES USING PRODUCTS HEREIN LIES SOLELY WITH CUSTOMER. CUSTOMER IS RESPONSIBLE FOR PUTTING IN PLACE SAFETY MEASURES AND APPROPRIATE REDUNDANCIES, FAULT TOLERANT AND BACK-UP FEATURES SUFFICIENT TO PROTECT END USERS FROM ANY RISK OF DAMAGE, INJURY OR DEATH RESULTING FROM ANY FAILURE OR ANY OTHER ISSUE IN THE UTILIZATION OF THE PRODUCTS IN OR BY CUSTOMER'S APPLICATIONS, SYSTEMS OR DEVICES WHEN DEALING WITH CRITICAL APPLICATIONS AND SHALL OTHERWISE PROVIDE END USERS WITH ALERTS, USE AND MAINTENANCE INSTRUCTIONS TO AVOID SUCH RISKS.
E. DISCLAIMER
THE WARRANTY STATED HEREIN IS THE CUSTOMER’S SOLE SOURCE OF WARRANTY RIGHTS ASSOCIATED WITH PRODUCTS, AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF FITNESS FOR PARTICULAR PURPOSE, MERCHANTABILITY AND NONINFRINGEMENT, ALL OF WHICH ARE HEREBY DISCLAIMED. NO WARRANTY RIGHTS ARE GRANTED TO ANY PARTY OTHER THAN THE CUSTOMER OF THE PRODUCT. THE LAWS OF CERTAIN JURISDICTIONS MAY CONFER OTHER RIGHTS WHICH ARE NOT AFFECTED BY THIS WARRANTY.
F. Warranty Period
1. The term of the Warranty ("Warranty Period") referred to above is measured in calendar years and begins upon the shipment date of the Product by Manufacturer.
For the following group of products, The Warranty Period expires at the end of the earlier of (a) the stated time period for the Product identified below or (b) the point at which Customer’s use of the Product exceeds the stated endurance limit, which is (i) the time at which such Product’s total cumulative data (as recorded on the Product’s S.M.A.R.T. attribute (E6h/230) “Media Wear Out Indicator”) reaches 100% of the Product’s endurance value; or (ii) the Product’s total Terabytes Written (TBW) as identified in the table below or in the Specifications for the Product. In the event of a conflict between the table below and the Specifications, the Specifications shall take precedence.
| English | Product Family | SKU | Warranty Length | Endurance |
|---|---|---|---|---|
| German | Produktfamilie | SKU-Nr. | Garantiezeit | Belastbarkeit |
| French | Gamme de produits | UGS | Durée de garantie | Résistance |
| Chinese Traditional | 产品系列 | SKU | 质保期 | 耐久性 |
| Chines Simplified | 產品系列 | SKU | 保固長度 | 耐久度 |
| Korean | 제품군 | SKU | 보증 기간 | 내구성 |
| Japanese | 製品ファミリー | SKU番号 | 保証の長さ | 耐久性 |
| Product Family: Western Digital-Branded SSDs | SKU | Warranty Length | Endurance |
|---|---|---|---|
| WD Blue SN580 NVMe™ SSD | WDS100T3B1E-00CHF0 | Five (5) years | 600 TBW |
| Western Digital CL SN520 NVMe™ SSDs | SDAPMUW-128G-1022 SDAPMUW-256G-1022 SDAPMUW-512G-1022 SDAPNUW-128G-1022 SDAPNUW-256G-1022 SDAPNUW-512G-1022 | Five (5) years | 100 TBW 200 TBW 400 TBW 100 TBW 200 TBW 400 TBW |
| Western Digital CL SN720 NVMe™ SSDs | SDAQNTW-256G-1022 SDAQNTW-512G-1022 SDAQNTW-1T00-1022 SDAQNTX-2T00-1022 | Five (5) years | 200 TBW 400 TBW 800 TBW 1600 TBW |
| Western Digital PC SN520 NVMe™ SSD | SDAPTUW-128G SDAPTUW-256 SDAPTUW-512G SDAPMUW-128G SDAPMUW-256 SDAPMUW-512G SDAPNUW-128G SDAPNUW-256 SDAPNUW-512G | Five (5) years | 100 TBW 200 TBW 300 TBW 100 TBW 200 TBW 300 TBW 100 TBW 200 TBW 300 TBW |
| Western Digital PC SN720 NVMe™ SSD | SDAPNTW-256G SDAPNTW-512G SDAPNTW-1T00 | Five (5) years | 200 TBW 300 TBW 400 TBW |
| Western Digital PC SN730 NVMe™ SSD | SDBPNTY-256G SDBPNTY-512G SDBPNTY-1T00 SDBQNTY-256G SDBQNTY-512G SDBQNTY-1T00 | Five (5) years | 200 TBW 300 TBW 400 TBW 200 TBW 300 TBW 400 TBW |
| Western Digital PC SN735 NVMe™ | SDBPNHH-256G SDBPNHH-512G SDBPNHH-1T00 | Five (5) years | 200 TBW 300 TBW 400 TBW |
| Western Digital PC SN740 NVMe™ | SDDPTQD-256G SDDPTQD-512G SDDPTQD-1T00 SDDPTQE-2T00 SDDPNQD-256G SDDPNQD-512G SDDPNQD-1T00 SDDPNQE-2T00 SDDQTQD-256G SDDQTQD-512G SDDQTQD-1T00 SDDQTQE-2T00 SDDQNQD-256G SDDQNQD-512G SDDQNQD-1T00 SDDQNQE-2T00 | Five (5) years | 200 TBW 300 TBW 400 TBW 500 TBW 200 TBW 300 TBW 400 TBW 500 TBW 200 TBW 300 TBW 400 TBW 500 TBW 200 TBW 300 TBW 400 TBW 500 TBW |
| Western Digital IX SN530 NVMe™ SSD, TLC | SDBPTPZ-256G-XI SDBPTPZ-512G-XI SDBPTPZ-1T00-XI SDBPNPZ-256G-XI SDBPNPZ-512G-XI SDBPNPZ-1T00-XI SDBPNPZ-2T00-XI | Five (5) years | 200 TBW 400 TBW 800 TBW 200 TBW 400 TBW 800 TBW 1600 TBW |
| Western Digital IX SN530 NVMe™ SSD, SLC | SDBPTPZ-085G-XI SDBPTPZ-170G-XI SDBPTPZ-340G-XI SDBPNPZ-085G-XI SDBPNPZ-170G-XI SDBPNPZ-340G-XI | Five (5) years | 4000 TBW 8000 TBW 16000 TBW 4000 TBW 8000 TBW 16000 TBW |
| Western Digital PC SN530 NVMe™ SSD | SDBPTPZ-256G SDBPTPZ-512G SDBPTPZ-1T00 SDBPMPZ-256G SDBPMPZ-512G SDBPMPZ-1T00 SDBPNPZ-256G SDBPNZ-512G SDBPNZ-1T00 | Five (5) years | 200 TBW 300 TBW 400 TBW 200 TBW 300 TBW 400 TBW 200 TBW 300 TBW 400 TBW |
| Western Digital PC SA530 SATA SSD | SDASB8Y-256G-1122 SDASB8Y-512G-1122 SDASB8Y-1T00-1122 SDASN8Y-256G-1122 SDASN8Y-512G-1122 SDASN8Y-1T00-1122 SDATB8Y-256G-1122 SDATB8Y-512G-1122 SDATB8Y-1T00-1122 SDATN8Y-256G-1122 SDATN8Y-512G-1122 SDATN8Y-1T00-1122 SDASB8Y-256G SDASB8Y-512G SDASB8Y-1T00 SDASN8Y-256G SDASN8Y-512G SDASN8Y-1T00 SDATB8Y-256G SDATB8Y-512G SDATB8Y-1T00 SDATN8Y-256G SDATN8Y-512G SDATN8Y-1T00 | Five (5) years | 100 TBW 200 TBW 400 TBW 100 TBW 200 TBW 400 TBW 100 TBW 200 TBW 400 TBW 100 TBW 200 TBW 400 TBW 100 TBW 200 TBW 400 TBW 100 TBW 200 TBW 400 TBW 100 TBW 200 TBW 400 TBW 100 TBW 200 TBW 400 TBW |
| Western Digital PC SN810 NVMe™ SSD | SDCPNRY-256G SDCPNRY-512G SDCPNRY-1T00 SDCPNRZ-2T00 SDCQNRY-256G SDCQNRY-512G SDCQNRY-1T00 SDCQNRZ-2T00 | Five (5) years | 200 TBW 300 TBW 400 TBW 500 TBW 200 TBW 300 TBW 400 TBW 500 TBW |
| Product Family: SanDisk-Branded SSDs | SKU | Warranty Length | Endurance |
|---|---|---|---|
| U110 mSATA SSDs | SDSA6DM-016G SDSA6DM-024G SDSA6DM-032G | One (1) year | See Specifications |
| Extreme Pro SATA SSDs | SDSSDXPS-960G-G25 SDSSDXPS-480G-G25 SDSSDXPS-240G-G25 | Ten (10) years | 80 TBW |
| Solid State Drive SSDs | SDSSDP-128G-G25 SDSSDP-064G-G25 | Three (3) years | See Specifications |
| U110 2.5" SSDs | SDSA6GM-032G SDSA6GM-064G-1022 SDSA6GM-064G-1122 SDSA6GM-128G-1022 SDSA6GM-128G-1122 | Three (3) years | See Specifications |
| U110 mini mSATA SSDs | SDSA6FM-016G SDSA6FM-024G SDSA6FM-032G | One (1) year | See Specifications |
| U110 m.2 SSDs | SDSA6MM-008G SDSA6MM-016G SDSA6MM-024G SDSA6MM-032G SDSA6PM-064G SDSA6PM-128G | One (1) year | See Specifications |
| Ultra II SATA SSDs | SDSSDHII-960G-G25 SDSSDHII-480G-G25 SDSSDHII-240G-G25 SDSSDHII-120G-G25 | Three (3) years | 80 TBW |
| X110 mSATA SSDs | SD6SF1M-256G-1022 SD6SF1M-256G-1022I SD6SF1M-128G-1022 SD6SF1M-128G-1022I SD6SF1M-064G-1022 SD6SF1M-064G-1022I SD6SF1M-032G-1022 SD6SF1M-032G-1022I | Five (5) years | See Specifications |
| X110 2.5" SSDs | SD6SB1M-064-1022I SD6SB1M-064G-1022 SD6SB1M-128-1022I SD6SB1M-128G-1022 SD6SB1M-256-1022I SD6SB1M-256G-1022 SD6SB1M-064G SD6SB1M-128G SD6SB1M-256G | Five (5) years Five (5) years Five (5) years Five (5) years Five (5) years Five (5) years Five (5) years One (1) year One (1) year | See Specifications |
| X210 2.5" SSDs | SD6SB2M-128G-1022I SD6SB2M-256G-1022I SD6SB2M-512G-1022 | Five (5) years | 80 TBW |
| X210 SATA 2.5" | SD6SB2M-128G SD6SB2M-256G SD6SB2M-512G | One (1) year | 80 TBW |
| X300s 2.5" SSDs | SD7SB3Q-064G-1022I SD7SB3Q-064G-1022 SD7SN3Q-064G-1122 SD7UB2Q-010T-1022 SD7UB2Q-010T-1122 SD7UB2Q-512G-1022 SD7UB2Q-512G-1122 SD7UB3Q-128G-1022 SD7UB3Q-128G-1122 SD7UB3Q-256G-1022 SD7UB3Q-256G-1122 SD7UN3Q-128G-1022 SD7UN3Q-256G-1022 SD7UN3Q-512G-1122 | Five (5) years | 80 TBW |
| X300s SATA 2.5" SSDs | SD7SB2Q-010T SD7SB2Q-512G SD7SB3Q-064G SD7SB3Q-128G SD7SB3Q-256G SD7UB2Q-512G SD7UB3Q-128G SD7UB3Q-256G | Three (3) years | 80 TBW |
| X300s M.2 SSDs | SD7SN3Q-064G SD7SN3Q-128G SD7SN3Q-256G SD7SN3Q-512G SD7UN3Q-128G SD7UN3Q-256G SD7UN3Q-512G | Three (3) years | 80 TBW |
| X300 2.5" SSDs | SD7SB6S-128G SD7SB6S-256G SD7SB7S-010T SD7SB7S-512G SD7UB6S-128G SD7UB6S-256G SD7UB7S-512G SD7SB7S-960G SD7SB6S-128G-1122 SD7SB6S-256G-1122 SD7SB7S-010T-1122 SD7SB7S-512G-1122 SD7SF6S-128G-1122 SD7SF6S-256G-1122 | Three (3) years | 80 TBW |
| X300 M.2 2280 SSDs | SD7SN6S-128G SD7SN6S-256G SD7SN6S-512G SD7UN6S-128G SD7UN6S-256G SD7UN6S-512G | Three (3) years | 80 TBW |
| X300 mSATA SSDs | SD7SF6S-128G SD7SF6S-256G SD7SF6S-512G-1122 | Three (3) years Three (3) years Five (5) years | 80 TBW 80 TBW 80 TBW |
| X400 2.5" SSDs | SD8SB8U-1T00-1122 SD8TB8U-1T00-1122 SD8SB8U-512G-1122 SD8TB8U-512G-1122 SD8SB8U-256G-1122 SD8TB8U-256G-1122 SD8SB8U-128G-1122 | Five (5) years | 320 TBW 320 TBW 160 TBW 160 TBW 80 TBW 80 TBW 72 TBW |
| X400 M.2 2280 SSDs | SD8SN8U-1T00-1122 SD8SN8U-512G-1122 SD8SN8U-256G-1122 SD8SN8U-128G-1122 SD8TB8U-128G-1122 | Five (5) years | 320 TBW 160 TBW 80 TBW 72 TBW 72 TBW |
| Z400s 2.5" SSDs | SD8SBAT-256G-1122 SD8SBAT-128G SD8SBAT-128G-1122 SD8SBAT-064G SD8SBAT-064G-1122 SD8SBAT-032G SD8SBAT-032G-1122 | Five (5) years | 72 TBW 72 TBW 72 TBW 40 TBW 40 TBW 20 TBW 20 TBW |
| Z400s mSATA SSDs | SD8SFAT-128G SD8SFAT-128G-1122 SD8SFAT-064G SD8SFAT-064G-1122 SD8SFAT-032G SD8SFAT-032G-1122 | Five (5) years | 72 TBW 72 TBW 40 TBW 40 TBW 20 TBW 20 TBW |
| Z400s M.2 2280 SSDs | SD8SNAT-256G SD8SNAT-256G-1122 SD8SNAT-128G SD8SNAT-128G-1122 SD8SNAT-064G SD8SNAT-064G-1122 | Five (5) years | 72 TBW 72 TBW 72 TBW 72 TBW 40 TBW 40 TBW |
| Z400s M.2 2242 SSDs | SD8SMAT-128G SD8SMAT-128G-1122 SD8SMAT-064G SD8SMAT-064G-1122 SD8SMAT-032G SD8SMAT-032G-1122 | Five (5) years | 72 TBW 72 TBW 40 TBW 40 TBW 20 TBW 20 TBW |
| Z410 2.5" SSDs | SD8SBBU-120G-1122 SD8SBBU-240G-1122 SD8SBBU-480G-1122 | Three (3) years | 40 TBW 80 TBW 120 TBW |
| X600 2.5”/7mm cased Non-SED SSDs | SD9SB8W-128G SD9SB8W-256G SD9SB8W-512G SD9SB8W-1T00 SD9SB8W-2T00 | Five (5) years | 72 TBW 100 TBW 200 TBW 400 TBW 500 TBW |
| X600 M.2 2280 Non-SED SSDs | SD9SN8W-128G SD9SN8W-256G SD9SN8W-512G SD9SN8W-1T00 SD9SN8W-2T00 | Five (5) years | 72 TBW 100 TBW 200 TBW 400 TBW 500 TBW |
| X600 2.5”M/7mm cased SED SSDs | SD9TB8W-128G SD9TB8W-256G SD9TB8W-512G SD9TB8W-1T00 SD9TB8W-2T00 | Five (5) years | 72 TBW 100 TBW 200 TBW 400 TBW 500 TBW |
| X600 M.2 2280 SED SSDs | SD9TN8W-128G SD9TN8W-256G SD9TN8W-512G SD9TN8W-1T00 SD9TN8W-2T00 | Five (5) years | 72 TBW 100 TBW 200 TBW 400 TBW 500 TBW |
| Any Other Non-Customized Commercially Available SanDisk® SSD | XXXXXXXXXXXXXX | One (1) year | See Specifications |
For the following group of products, The Warranty Period expires at the end of the earlier of (a) the stated time period for the Product identified below or (b) the point at which Customer’s use of the product exceeds the stated maximum endurance limit, which shall be measured by calculating the Product’s average drive writes per day (DWPD) during the projected warranty length of the Product as stated in the table below.
| Product Family | SKU | Warranty Length | Endurance |
|---|---|---|---|
| Optimus Extreme™ SAS SSDs | SDLKOE9W-100G-5CA1 SDLKOD9W-200G-5CA1 SDLKOC9W-400G-5CA1 SDLLOC9W-800G-5CA1 | Five (5) years | 45 DWPD |
| Optimus Ultra™ SAS SSDs | SDLKOEGW-150G-5CA1 SDLKODGW-300G-5CA1 SDLKOCGW-600G-5CA1 SDLLOCGW-012T-5CA1 | Five (5) years | 30 DWPD |
| Optimus Ascend™ SAS SSDs | SDLKOEDM-200G-5CA1 SDLKODDM-400G-5CA1 SDLKOCDM-800G-5CA1 SDLLOCDM-016T-5CA1 | Five (5) years | 10 DWPD |
| Optimus Ascend™ SAS SSDs - Recertified Product | SDLKOEDM-200G-5CRC SDLKODDM-400G-5CRC SDLKOCDM-800G-5CRC SDLLOCDM-016T-5CRC SDLKOEDM-200G-5CRZ SDLKODDM-400G-5CRZ SDLKOCDM-800G-5CRZ SDLLOCDM-016T-5CRZ | Three (3) years Three (3) years Three (3) years Three (3) years One (1) year One (1) year One (1) year One (1) year | 10 DWPD 10 DWPD 10 DWPD 10 DWPD 10 DWPD 10 DWPD 10 DWPD 10 DWPD |
| Optimus Eco™ SAS SSDs | SDLKOD6R-400G-5CA1 SDLKOC6R-800G-5CA1 SDLLOC6R-016T-5CA1 SDLLOC6R-020T-5CA1 | Five (5) years | 3 DWPD 3 DWPD 3 DWPD 1 DWPD |
| Optimus MAX™ SAS SSD | SDLLOCDR-038T-5CA3 SDLLOCDR-038T-5CA1 | Five (5) years | 0.5 DWPD |
| Optimus MAX™ SAS SSD - Recertified Product | SDLLOCDR-038T-5CRC SDLLOCDR-038T-5CRZ | Three (3) years One (1) Year | 0.5 DWPD |
| Lightning Ultra™ Gen. II SAS SSDs | SDLTMDKW-200G-5CA1 SDLTMDKW-400G-5CA1 SDLTMCKW-800G-5CA1 | Five (5) years | 25 DWPD |
| Lightning Ascend™ Gen. II SAS SSDs | SDLTODKM-200G-5CA1 SDLTODKM-400G-5CA1 SDLTODKM-800G-5CA1 SDLTOCKM-016T-5CA1 | Five (5) years | 10 DWPD |
| Lightning Eco™ Gen. II SAS SSDs | SDLTODKR-800G-5CA1 SDLTOCKR-016T-5CA1 | Five (5) years | 3 DWPD |
| Lightning® Write-Intensive SAS SSDs | SDLB6HS-200GC-00 SDLB6HS-400GC-00 | Five (5) years | 25 DWPD |
| Lightning Mixed-Use SAS SSDs | SDLB6HM-200GC-00 SDLB6HM-400GC-00 SDLB6HM-800GC-00 | Five (5) years | 10 DWPD |
| Lightning Read-Intensive SAS SSDs | SDLB6JC-400GC-00 SDLB6JC-800GC-00 SDLB6JC-016TC-00 | Three (3) years | 1 DWPD |
| CloudSpeed Ultra™ SATA SSDs | SDLFOEAM-100G-1HA1 SDLFODAM-200G-1HA1 SDLFODAM-400G-1HA1 SDLFOCAM-800G-1HA1 | Five (5) years | 3 DWPD |
| CloudSpeed Ascend™ SATA SSDs | SDLFOEAR-120G-1HA1 SDLFODAR-240G-1HA1 SDLFODAR-480G-1HA1 SDLFOCAR-960G-1HA1 | Five (5) years | 1 DWPD |
| CloudSpeed Ascend™ SATA SSDs - Recertified Product | SDLFOEAR-120G-1HA1 SDLFODAR-240G-1HA1 SDLFODAR-480G-1HA1 SDLFOCAR-960G-1HA1 | Three (3) years | 1 DWPD |
| CloudSpeed Eco™ SATA SSDs | SDLFNDAR-240G-1HA2 SDLFNDAR-480G-1HA2 SDLFNCAR-960G-1HA2 | Three (3) years | 1 DWPD |
| CloudSpeed Eco Gen. II™ SSDs | SDLF1DAR-480GC-1Hxx SDLF1DAR-960GC-1Hxx SDLF1CRR-019TC-1Hxx | Five (5) years | 0.6 DWPD |
| CloudSpeed Ultra Gen. II™ SSDs | SDLF1DAM-400GC-1Hxx SDLF1DAM-800GC-1Hxx SDLF1CRM-016TC-1Hxx | Five (5) years | 1.8 DWPD |
| ULLtraDIMM™ DDR3 SSDs | SDLOODFM-200G-6KB1 SDLOOCFM-400G-6KB1 | Five (5) years | 10 DWPD |
For the following group of PCIe products, the Warranty Period expires at the end of the earlier of (a) the stated time period for the Product identified below or (b) the point at which Customer’s use of the product exceeds the stated maximum endurance limit, which shall be measured by calculating the Product’s total Petabytes Written (PBW) for normal use during the projected warranty length of the Product as stated in the table below. For users implementing solutions with multiple products, the endurance ratings assume uniform distribution of writes across all products.
| Product Family | SKU | Warranty Length | Endurance |
|---|---|---|---|
| ioFX 420GB | SDFABAMOF-420G-SF1 | Five (5) years | 2 PBW |
| ioFX2 1.6TB | SDFABAMOF-1T65-SF1 | Five (5) years | 8 PBW |
| ioFX2 410 GB | SDFABAMOF-410G-SF1 | Five (5) years | 2 PBW |
| Fusion ioMemory SX300-1300 | SDFACAMOS-1T30-SF1 | Five (5) years | 4 PBW |
| Fusion ioMemory SX300-1600 | SDFACAMOS-1T60-SF1 | Five (5) years | 5.5 PBW |
| Fusion ioMemory SX300-3200 | SDFACAMOS-3T20-SF1 | Five (5) years | 11 PBW |
| Fusion ioMemory SX300-6400 | SDFACCMOS-6T40-SF1 | Five (5) years | 22 PBW |
| Fusion ioMemory SX350-1300 | SDFADAMOS-1T30-SF1 | Five (5) years | 4 PBW |
| Fusion ioMemory SX350-1600 | SDFADAMOS-1T60-SF1 | Five (5) years | 5.5 PBW |
| Fusion ioMemory SX350-3200 | SDFADAMOS-3T20-SF1 | Five (5) years | 11 PBW |
| Fusion ioMemory SX350-6400 | SDFADCMOS-6T40-SF1 | Five (5) years | 22 PBW |
| Fusion ioMemory PX600-1000 | SDFACAMOP-1T00-SF1 | Five (5) years | 12 PBW |
| Fusion ioMemory PX600-1300 | SDFACAMOP-1T30-SF1 | Five (5) years | 16 PBW |
| Fusion ioMemory PX600-2600 | SDFACAMOP-2T60-SF1 | Five (5) years | 32 PBW |
| Fusion ioMemory PX600-5200 | SDFACCMOP-5T20-SF1 | Five (5) years | 64 PBW |
| Skyhawk NVMe PCIe SSD 1.92TB | SDLC2CLR-019T-3NA1 | Five (5) years | 2.1 PBW |
| Skyhawk NVMe PCIe SSD 3.84TB | SDLC2LLR-038T-3NA1 | Five (5) years | 3.5 PBW |
| Skyhawk Ultra NVMe PCIe SSD 1.6TB | SDLC2CLR-016T-3NA1 | Five (5) years | 4.96 PBW |
| Skyhawk Ultra NVMe PCIe SSD 3.2TB | SDLC2LLR-032T-3NA1 | Five (5) years | 7 PBW |
Embedded Integrated Solutions (“EIS”) Warranty Information
For the following group of EIS products, the Warranty Period expires at the earlier of: (a) the stated time period identified below for the applicable Product, or (b) the point at which Customer’s use of a Product exceeds the stated reliability characteristics (including the endurance limit), as identified in the Specification.
| Product Family: Western Digital-iNAND | SKU | Warranty Length |
|---|---|---|
| iNAND EM122/EM131/EM132/EU511/EU521/EU551/EM141/EU151/EM102/EU331/EU561, 7250/7550/8630MC and CL Series | SDINBDG4, SDINBDA4,SDINBDA2, SDINBDA6, SDINEDK4, SDINFDK4, SDINFDO4, SDINBDV4, SDINBDI4, SDINBDJ4, SDINDDK4, SDINFEO4, SDINFEO2 | One (1) year |
| iNAND EM123/EM133, 7250/7550 CH Series | SDINBDG4-H2, SDINBDA6-H | Two (2) years |
| iNAND EM122/EM132/EU312/EU552, 7250I/7550I/8521I IX Series | SDINBDG4-I2, SDINBDG4-XI2, SDINBDA6-I2, SDINBDA6-XI2, SDINDDH6-I, SDINDDH6-XI, SDINFDQ6-I, SDINFDQ6-XI | Two (2) years |
| iNAND EM122/EM132/EU312/EU552, 7250A/7550A/8521A AT Series | SDINBDG4-A2, SDINBDG4-XA2, SDINBDG4-ZA2, SDINBDA6-XA2, SDINBDA6-ZA2, SDINDDH6-XA2, SDINDDH6-ZA2, SDINFDQ6-XA2,SDINFDQ6-ZA | Two (2) years |
2. Provided that the maximum TBW (Terabyte Written), as specified in the applicable product’s data sheet, is not met prior to the end of the Warranty Length, as set forth above
| Product Family: Western Digital-SD and microSD | SKU | Warranty Length |
|---|---|---|
| SD and microSD Cards LD101/LD301/LD501/QD101/QD301/QD501/CL Series | SDSDAA, SDSDAD, SDSDAE, SDSDQAB, SDSDQAD, SDSDQAE | One (1) year |
| SD and microSD Cards EB/EC/ED Series | SDSDEB, SDSDEC, SDSDQEB, SDSDQEC, SDSDQED | Two (2) years |
| SD and microSD Cards AF3, LD332/QD332/QD334 IX Series | SDSDAF3, SDSDQAF3 | Two (2) years |
| SD and microSD Cards LD342/QD342 IX Series | SDSDAF4, SDSDQAF4 | Two (2) years |
| SD Cards AG3, LD332 AT Series | SDSDAG3 | Two (2) years |
| Product Family: Western Digital USB | SKU | Warranty Length |
|---|---|---|
| USB | SDUFD33, SDUFD50, SDUFD51 | One (1) year |
| USB H Series | SDUFDEC, SDUFDEA | Two (2) years |
If your Product is purchased from an OEM, and your Product’s SKU is not present on any table in this Warranty, contact your OEM to determine the warranty length on your Product.
G. Product Datasheets & Specification
The product datasheets and specifications for the Products can be found on the Customer Support site. If the Specifications for the Product cannot be found on https://sandisk.com/support, please contact Customer Service to obtain a copy of the documents.
Please direct all questions concerning use of this warranty to: SanDisk Technologies, Inc., 951 SanDisk Drive, Milpitas, CA 95035; Attention: Commercial Legal Department.
SanDisk Limited Warranty for SanDisk Brand Consumer Flash Products
(see separate Western Digital Limited Warranty for SanDisk Brand Consumer HDD Products)
SanDisk provides this limited warranty to the end user purchaser (“You”), that this product (the “Product”), excluding content and or software supplied with or on the Product, will be free from material defects in manufacture, will conform to SanDisk's published product specifications, and will be fit for normal use in accordance with published instructions during the Warranty Period specified in the table commencing on the date of purchase provided that the Product is legally placed on the market. This warranty is provided only to You and is not transferable.
This warranty does not cover use of the Product in connection with the following uses or devices (as determined by SanDisk): (i) normal wear and tear, (ii) video monitoring, security, and surveillance devices, (iii) internet protocol/network cameras, (iv) in-car recording devices/dashboard cameras/black box cameras, (v) display devices that loop video, (vi) continuous recording set top box devices, (vii) continuous data logging devices like servers, or (viii) other excessive uses that exceed normal use in accordance with published instructions. The warranty exclusions set forth in points (ii)-(vii) above do not apply to the following: SanDisk High Endurance Video Monitoring microSD Cards located here.
This warranty covers only original SanDisk® consumer flash products. United States consumers only: SanDisk will not provide any support for any SanDisk® products that SanDisk Technologies, Inc. has not imported into the United States and sold through its authorized channels.
To make a warranty claim please contact SanDisk at the telephone number in the table or support@SanDisk.com within the Warranty Period and provide proof of purchase (showing date and place of purchase and name of the reseller) and product name, type and number. You may return the Product after first obtaining a Return Material Authorization number and following any other guidelines listed. For further information see sandisk.com/support. This warranty is conditioned upon the return of the Product. SanDisk is not responsible for any Product lost or damaged during shipping. California consumers only: California law provides that for in-warranty service, California residents have the option to return the Product to (A) the retail store location where the Product was purchased or (B) to another retail store location that sells the SanDisk product of the same type.
SanDisk may, at its option, either: (1) repair or replace the Product with a new reconditioned or refurbished Product of equal or greater capacity, or another equivalent product; or (2) refund the current market value of the Product at the time the warranty claim is made to SanDisk if SanDisk is unable to repair or replace the Product. In the case of replacements, SanDisk may replace the Product with one that was previously used, repaired, and tested to meet SanDisk specifications. SanDisk will not be liable for indirect or consequential damage (including loss of data), or for damage caused by improper use (including use in an incompatible device or manner and use otherwise not in accordance with the instructions), or by improper installation, unprofessional repair, modification or accident. This constitutes SanDisk's entire liability which will never exceed the price you paid for it, plus the necessary costs you made for the warranty claim. SanDisk products must not be used in applications where failure could threaten injury or life, such as life support systems. SANDISK DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW. IF SANDISK CANNOT DISCLAIM IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. THE WARRANTY DURATION ON ANY REPLACED PRODUCT WILL BE THAT PORTION OF THE WARRANTY PERIOD REMAINING ON YOUR ORIGINAL PRODUCT. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
This limited warranty gives you specific legal rights. National, state and local laws may grant you other rights that are not affected by this warranty.
CALIFORNIA RESIDENTS ONLY: The warranty period begins on the original date of delivery.
SANDISK MANUFACTURER'S RETAIL PRODUCTS LIMITED WARRANTY - AMERICAS (NON-US)
SanDisk warrants to the end user, that this product, excluding content and or software supplied with or on the product, will be free from material defects in manufacture, will conform to SanDisk's published product specifications and be fit for normal use during the Warranty Period specified in the table commencing on the date of purchase provided that the product is legally placed on the market. This warranty is provided only to You and is not transferable. Product Name Exclusive
This warranty does not cover use of the Product in connection with the following uses or devices (as determined by SanDisk): (i) normal wear and tear, (ii) video monitoring, security, and surveillance devices, (iii) internet protocol/network cameras, (iv) in-car recording devices/dashboard cameras/black box cameras, (v) display devices that loop video, (vi) continuous recording set top box devices, (vii) continuous data logging devices like servers, or (viii) other excessive uses that exceed normal use in accordance with published instructions. The warranty exclusions set forth in points (ii)-(vii) above do not apply to the following: SanDisk High Endurance Video Monitoring microSD Cards located here.
This warranty covers only original SanDisk® consumer flash products. To the extent permitted by law, SanDisk reserves the right to decline warranty support to goods not imported through authorized channels.
To make a warranty claim please contact SanDisk at the telephone number in the table or support@SanDisk.com within the Warranty Period and provide proof of purchase (showing date and place of purchase and name of the reseller) and product name, type and number. You may return the product after first obtaining a Return Material Authorization number and following any other guidelines listed. For further information see sandisk.com/support. This warranty is conditional upon the return of the Product. SanDisk is not responsible for any Product lost or damaged during shipping.
SanDisk may at its option repair this product or provide you with an equivalent product; and if unable to repair or replace the product, will refund the purchase price. SanDisk will not be liable for indirect or consequential damage (including loss of data), or for damage caused by improper use (including use in an incompatible device and use not in accordance with the instructions), or by improper installation, unprofessional repair, modification or accident. This constitutes SanDisk's entire liability which will never exceed the price you paid for it, plus the necessary costs you made for the warranty claim. SanDisk products must not be used in applications where failure could threaten injury or life, such as life support systems. SANDISK DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW. IF SANDISK CANNOT DISCLAIM IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. THE WARRANTY DURATION ON ANY REPLACED PRODUCT WILL BE THAT PORTION OF THE WARRANTY PERIOD REMAINING ON YOUR ORIGINAL PRODUCT.
National, state and local laws may grant you other rights that are not affected by this warranty.
Australia consumers only: SanDisk's products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
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